Refund policy

Meezan Mart – Return & Refund Policy

1. Return Period

Customers may request a return within 15 days of receiving their order, subject to the terms and conditions outlined in this policy.

Customers must contact Meezan Mart within the return period to initiate a return request.

2. Returns Due to Change of Mind

Customers may request a return if they change their mind, no longer want the product, select the wrong size, or return an item due to personal preference.

For such returns, the following conditions apply:

- The customer is responsible for the original dispatching charges incurred when the parcel was sent to them.
- The customer is responsible for the return delivery charges incurred when the parcel is sent back to Meezan Mart.
- The product must be returned unused, undamaged, and in its original condition, with its original packaging, tags, and accessories where applicable.
- Applicable deductions will be explained to the customer before the refund is finalized.

3. COD Tax Deduction – 4%

For Cash on Delivery (COD) orders, courier or payment settlements may involve a 4% government tax deduction, depending on the applicable tax rules and the seller's circumstances.

Where this tax has been deducted from Meezan Mart's COD payment and is not recoverable by Meezan Mart following a customer-requested return, the unrecovered amount may be taken into account when calculating the refund, but only where permitted by applicable law.

The customer will be informed of any applicable deduction before the refund is finalized. This condition does not override any mandatory consumer refund rights or applicable tax regulations.

4. Damaged, Defective, or Incorrect Products

If a customer receives a damaged, defective, or incorrect product, they must contact Meezan Mart within 15 days of delivery.

Customers should provide clear evidence of the issue, including a parcel-opening video where available, along with photographs if necessary.

Once the issue has been verified and approved:

- Meezan Mart will cover the applicable original dispatching and return delivery charges.
- The customer will not be charged return shipping fees for a verified damaged, defective, or incorrectly supplied product.
- The refund or replacement will be handled in accordance with applicable consumer protection laws.

5. Return Conditions

- The customer must contact Meezan Mart before sending a parcel back.
- Returns must be requested within 15 days of delivery.
- Products must be returned in their original condition, with packaging and accessories where applicable.
- Products damaged through customer misuse or returned incomplete may not qualify for a return, subject to applicable law.
- Return requests are subject to product inspection and verification.
- Customers should retain their return shipping receipt until the return has been completed.

6. Refund Policy

Once the returned product has been received and inspected, Meezan Mart will inform the customer whether the refund has been approved.

For approved returns:

- Refunds will be processed through the applicable payment method.
- For change-of-mind returns, the original dispatching charges and return delivery charges may be deducted where permitted by law.
- Any unrecovered COD-related tax amount may be considered only where legally permissible and properly disclosed.
- For verified damaged, defective, or incorrect products, refunds and shipping costs will be handled according to this policy and applicable law.
- Refund processing times may vary depending on the payment provider or financial institution.

Any applicable deductions will be communicated to the customer before the refund is finalized.

7. Order Cancellation Policy

Customers should contact Meezan Mart as soon as possible if they wish to cancel an order.

Orders that have already been dispatched may not be eligible for cancellation and may instead be handled under the return policy.

Any cancellation charges or deductions will be subject to applicable law and will be communicated to the customer.

8. Contact Information

Business Name: Meezan Mart

Email: meezanmart33517@gmail.com

Phone / WhatsApp: 03374807333

For assistance with returns, refunds, or order-related concerns, customers can contact our support team using the details above.

9. Policy Updates

Meezan Mart may update this Return & Refund Policy when necessary. Any updates will be published on this page. The applicable terms will be interpreted in accordance with relevant consumer protection laws and government regulations.